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Return Policy

Refunds: 

Refunds will be issued to the original credit card used for purchase, or in the form of store credit. We are unable to switch refunds to a new or different payment method. Shipping is non-refundable, except in cases of shipping error.  

Please note that your bank may choose to hold your refund temporarily while it is being processed. Your refund should be reflected on your credit card's statement within 5-15 business days following approval. 

Requests for refunds: Email us at support@stayactivewear.com to submit a ticket, we will help! All refund requests are reviewed for approval and will be processed within 3-5 business days. 

Returns: 

A restocking fee of $5.00 per item is applied for all returned packages, except returns due to defective or incorrect merchandise at the fault of the supplier. The customer is responsible for shipping costs and providing a tracking number. 

Stay Active Wear will processes your return within 48 hours upon receiving your package. Items will be inspected and processed through our returns department. Refunds are not issued for worn, washed, or altered items, or for items that are marked Final Sale. 

-Your package must be postmarked no later than 7 days from the delivery confirmation from UPS or USPS. 

-It is your responsibility to return the item(s) to Stay Active Wear with tracking confirmation for your return postage. 

Exchanges: 

-You have 7 days from the day you received your items to review, and if necessary, return or exchange your purchase from Stay Active Wear. 

-All items can be exchanged for one of equal or lesser value for free. 

-If you received the wrong item, wrong size, or if you receive an item that was damaged during transit, we will reship your order at no cost to you. There is no need to return the wrong or defective item. All reshipment requests will be reviewed and processed within 3-5 business days.  

We do not accept returns or exchanges if: 

  1. The item(s) have been worn or washed 
  2. The item(s) have been altered 
  3. The item(s) are in any way defective from the original and salable condition, unless the condition is the fault of the supplier 
  4. The item(s) do not have the original tags on them 
  5. The item(s) were a Final Sale item 

Please follow these instructions when completing a return: 

    1. Pack the unworn and unwashed items with email confirmation or original receipt - we cannot exchange or refund without it. 
    2. Please write in detail which items you want exchanged, if applicable. 
    3. Contact us to submit a ticket for a return mailing address. 
  1. For faster processing, please include your full name and order number displayed clearly on or in your package. 

You can also contact our support team through Facebook Messenger anytime. 

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